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Frequently asked questions


Here there's a couple of questions that people usually ask. If you have a question and you don't see the answer here, please contact us
  • It's been 20 hours, and I still don't receive my request.

    Ans. The normal turnaround is 24 hours, so probably the solutions are on the way. Also it may be the case that a longer turnaournd was agreed, so in that case we'll usually take the agreed amount of time



  • My solutions don't show any equations, what's wrong?.

    Ans. We write the math equations in Word using MathType, and normally you shouldn't have a problem to see them. In case you cannot see anything, that means that your Word version cannot display them correctly, please contact us, so we send you a pdf version that will solve the issue.



  • My credit card statement shows a strange "Oniichaserv" item..

    Ans. Our matrix company is called "Oni-Icha Services", which is the name that will appear in your credit card bill.



  • Some of the answers you guys sent were wrong..

    Ans. Ok, we usually deliver perfect answers. Rarely we'll hear from a client that an answer was wrong. From our experience, this is usually because the client forgot to mention something we needed to know to solve the problem, or many times simply the problems were wrongly posed, giving rise to misinterpretation. Still, if it was our fault, we'll refund your money, as our guarantee states



  • I love your work, guys, can you solve statistics problems for me?.

    Ans. We just do algebra. If you need help with other subjects, please go to Math Homework Help. They're really good and you can trust them (In fact, we are members of the same paremnt company)





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